Practitioner choice — the client chooses who they book with, not just when
The client can choose their practitioner before the time, not just a date.
The problem
Some clients come back to see the same person, not just the same business.
An appointment that only asks for a date, without saying with whom, loses that loyalty at the moment of booking.
Other businesses prefer not to show this choice, to spread the load across the team.
Practitioner choice is added to the booking when enabled, and disappears otherwise.
Without Kagenda
The client books a slot without knowing who with, and finds out on site that it's not the usual person.
With Kagenda
The client chooses their practitioner before the time. Only that person's slots are then shown.
How it works in Kagenda
The choice step is inserted before the calendar, only if it's enabled.
- You enable practitioner choiceA per-business setting. Some services can require it, others not.
- The client sees the available practitionersOnly people linked to the service appear.
- The calendar shows their slotsThe availability shown is that of the chosen practitioner.
Booking step
- Practitioner chosen
- Slots filtered
- Appointment confirmed
In practice
- 1
A client loyal to one person
Finds their usual hairdresser's slots directly.
Client choiceA specific practitioner - 2
A team that prefers to show nothing
The setting stays off. The team assigns internally who takes the appointment.
Choice shownorChoice hidden - 3
Only the right slots are shown
The calendar follows the chosen person's hours and time off.
All slotsChosen practitioner's slots
Frequently asked questions
Is practitioner choice mandatory?
No, it's a per-business setting.
Can it be enabled for only some services?
Yes, one service can require it, another not.
Without this setting, who decides the practitioner?
The business decides internally, without the client choosing.
Does the client see the chosen practitioner's time off?
Yes, the calendar respects their hours and time off.
