Terms and conditions

These terms govern the use of Kagenda by the professionals who open an account. They are accepted when the account is created.

They do not govern the relationship between a professional and their clients: a booking made through Kagenda is a contract between those two, and Kagenda is not a party to it.

1. What Kagenda provides

An online diary, a public booking page and, depending on the plan: online payment, automatic reminders, calendar sync, promotional codes, gift vouchers and review requests.

What each plan includes is set out on the pricing page and in the application. It can change; a feature withdrawn from a plan already running is announced 30 days in advance and does not affect what has already been paid.

2. The account

The professional is responsible for keeping their password confidential and for everything done from their account. They undertake to give accurate information, in particular about the trading identity that appears on the booking page.

One account per business. The Team and Studio plans allow colleagues to be invited, each with their own credentials.

3. The plans and their prices

Prices in euros — VAT is not charged, under article 293 B of the French General Tax Code. The trader operates under the French small-business exemption: no French VAT appears on the invoices.

Where the customer is a business established in another country, the tax may be due from the customer under the reverse charge. Check with your accountant how to account for it: that assessment is not ours to make.

Plan	Per month	Per month, paid annually
Discovery	Free	—
Solo	€9.90	€8
Solo+	€19	€15
Team	€29	€24
Team+	€49	€39
Studio	€59	€47
Studio+	€89	€69

Options billed separately on the same subscription: premium support €30/month, each colleague beyond those included €8/month.

Text messages are bought separately, in packs of 100 credits for €10. The credits do not expire. They are neither refundable nor transferable between accounts.

4. The free trial

Fifteen days, on any paid plan. A card or a SEPA mandate is stored at sign-up; nothing is charged before the trial ends. Cancelling before the end costs nothing.

One trial per business. Cancelling and subscribing again does not open a second one.

5. Billing, changing plan, cancelling

Charging happens when the trial ends and then on each renewal date, monthly or annually depending on the rhythm chosen.

Moving up a plan takes effect immediately. The days already paid for on the previous plan are credited: only the difference is charged.

Moving down a plan takes effect at the end of the current period. The paid plan continues until then and nothing is refunded — the month that started was bought at the earlier price.

Cancelling is possible at any time from the billing area, with no notice period and no penalty. Access continues until the end of the paid period, after which the account moves to the free plan. The data stays accessible for 12 months.

If a payment fails, nothing is cut off straight away: the automatic notices run over roughly three weeks. If nothing is settled by then, the account moves to the free plan. The booking page and the bookings already made stay online — a professional’s clients should not be penalised for a banking problem that has nothing to do with them.

Interest on late payment may be claimed under the Late Payment of Commercial Debts (Interest) Act 1998 where that Act applies.

6. No cancellation right

The 14-day cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 applies to consumers. A professional contracting for the purposes of their business does not benefit from it. The fifteen-day free trial serves the same purpose.

7. Payments received by the professional

When a professional turns on online payment, their clients’ payments pass through Stripe and arrive directly in their own Stripe account. Kagenda never holds those funds and takes no commission on them.

Refunds, chargebacks and defaults are a matter for the professional and Stripe. Kagenda is not a party to those transactions.

8. Availability

We aim for continuous availability without contractually committing to it. Planned interruptions are announced where they can be foreseen. No compensation is payable for unavailability.

9. Content published by the professional

The professional warrants that they hold the rights to what they publish and that it is not unlawful. We may remove manifestly unlawful content without notice and suspend an account used for fraudulent or unlawful activity.

10. Personal data

The professional is the controller of their clients’ data; Kagenda is a processor within the meaning of Article 28 of the General Data Protection Regulation and of the UK GDPR. The arrangements are set out in the privacy policy and in the agreement that accompanies it.

It falls to the professional to inform their clients and to obtain any consents required. Anyone bound by a duty of confidence should also read section 2 of the privacy policy.

11. Liability

Kagenda is a tool. It is not liable for missed appointments, data entry mistakes, cancellations or the commercial consequences of an outage. Our liability is in any event limited to the sums actually paid over the last twelve months.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. Where the Unfair Contract Terms Act 1977 applies, the limitations above take effect only so far as they satisfy the test of reasonableness.

12. Changes to these terms

Any change is announced by email 30 days before it takes effect. A professional who does not accept it may cancel free of charge before that date.

13. Governing law and complaints

French law. Failing an amicable settlement, the courts of the place where the trader is established have jurisdiction.

This does not deprive a consumer of the protection afforded by the mandatory rules of the law of the country where they are habitually resident.