Cancellation by the practitioner — tell them in one click, without forgetting
Cancel from the calendar, with or without an email to the client, and the slot goes back into booking.
The problem
When you are the one who has to cancel — illness, something unforeseen, a breakdown — time counts. The earlier the client is told, the less they will have travelled for nothing, and the more readily they will agree to rebook.
The risk is the half-finished job: you delete the appointment from the calendar to free the slot, and tell yourself you will ring the client later. Later, you no longer remember. The person turns up at a closed door.
Cancelling and notifying have to be the same gesture, not two tasks one of which can go astray.
How it works in Kagenda
Cancellation happens from the booking detail in the calendar, in one action that also decides what the client receives.
- You open the bookingFrom any view of the calendar. The panel shows the client, the service and the context of the appointment.
- You cancelThe booking moves to cancelled. It stays in the client's history rather than disappearing, so that you keep a record of what happened.
- You choose whether to tell themThe cancellation email goes out if you ask for it. For a client you have just had on the phone, it is often superfluous.
- The slot becomes bookable againIt goes straight back online, with its buffer time, and can be taken by someone else.
Who it helps
Frequently asked questions
Is the client refunded if I cancel an appointment paid for online?
Not automatically, and this is a known limit: the automatic refund is triggered today only when the client cancels themselves. When you cancel from the calendar, the refund has to be made by hand from your Stripe dashboard.
Does the cancelled booking disappear?
No, it is marked cancelled and stays in the client's history. You keep the record of what was planned and then cancelled.
Can I cancel several appointments at once?
Cancellation happens appointment by appointment. For a whole day it is quicker to declare a day off, then deal with the appointments concerned.