Impersonation banner — you always know who's in control of the account
A banner stays visible at all times when a support team member views your account on your behalf.
The problem
Technical support logging into an account to understand a problem can create confusion: who's acting, you or them?
Without a clear signal, this confusion could go unnoticed, or cause needless worry.
A banner stays visible at all times while someone else views your account on your behalf.
Without Kagenda
A support team member views the account with no signal to set it apart from a normal login.
With Kagenda
A banner stays displayed at all times, clearly indicating who's viewing the account.
How it works in Kagenda
The banner shows automatically as soon as this kind of access begins, and until it ends.
- A support access beginsTo understand or resolve a problem.
- The banner appears immediatelyVisible on every screen of the account.
- It stays displayed until the access endsNo ambiguity possible about who's viewing the account.
During a support access
- Banner shown
- Visible on every screen
- Normal return at the end
In practice
- 1
A problem to solve
Support accesses the account to understand the situation.
AccessTo solve a problem - 2
A permanent banner
Visible for as long as the access lasts, never discreet.
BannerAlways visible - 3
A clear return to normal
The banner disappears as soon as the access ends.
Banner shownReturn to normal
Frequently asked questions
Can I prevent this access?
This access is meant to help you in case of a reported or detected issue.
Is the banner visible to my clients?
No, it only concerns your account's management interface.
Can I know how long a support access lasted?
The banner stays displayed for its entire actual duration.
Can this access change my data without me knowing?
The banner makes this access visible at all times, with no gray area.
