Services
Booking software for Estate agencies
Three diaries to line up for a thirty-minute viewing: the property, the buyer, the negotiator. The third phone call is the one too many.
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The challenges facing estate agencies
Phone tennis over a viewing
You suggest Thursday at 6pm, the buyer replies Friday lunchtime, the vendor is not free. Three calls for a thirty-minute viewing, and the buyer who has no time for that has already moved on to the next listing.
Every negotiator has their own patch and diary
The office does not know who is free at 2pm, and the negotiator finds out at 1.50pm about a viewing they did not book. A shared diary where each keeps their own solves both at once.
The free valuation is the first appointment of the instruction
It is the appointment worth most and the one taken worst: on the phone, at the end of the day, without knowing whether the address is in the patch. It deserves its own slots, like any other service.
The buyer who views without funding
Budget, deposit, agreement in principle: those questions go badly on the phone, and not at all when the viewing was arranged by text. The journey happens anyway, and the vendor has tidied for nothing.
A missed viewing costs two journeys
The negotiator travelled, the vendor gave up their afternoon, and nobody comes. It is the appointment where an absence costs most — not in time, but in the relationship with the vendor.
How Kagenda helps
The problem
Phone tennis over a viewing
With Kagenda
Clients book from your page, even while you are with someone else or closed.
24/7 online booking
The problem
Every negotiator has their own patch and diary
With Kagenda
Every session in one place, by day, week or month.
One central calendar
The problem
The free valuation is the first appointment of the instruction
With Kagenda
Each service gets its own slots: some in the morning, others late in the day.
Hours per service
The problem
The buyer who views without funding
With Kagenda
Ask your questions at booking time: reason, history, expectations.
Custom fields
The problem
A missed viewing costs two journeys
With Kagenda
Texts and emails go out before every appointment, with nothing to remember.
Automatic reminders
The features that matter to you
24/7 online booking
Clients book from your page, even while you are with someone else or closed.
One central calendar
Every session in one place, by day, week or month.
Custom fields
Ask your questions at booking time: reason, history, expectations.
Automatic reminders
Texts and emails go out before every appointment, with nothing to remember.
Email notifications
Confirmed, moved or cancelled — both you and the client are told.
Client records
History, preferences and follow-up notes gathered on one record per client.
Hours per service
Each service gets its own slots: some in the morning, others late in the day.
Calendar sync
Your bookings and your personal calendar stay in step, both ways.
Practical guide: Estate agencies
- One diary per negotiator, all visible in one place: the office sees who is free without making a call.
- The valuation as a separate service, with its hour and its dedicated slots. It is what brings in instructions.
- A required "property address" field on valuations: if it is out of area, you know before setting off.
- Three questions when a viewing is booked — budget, funding, timescale. They go badly on the phone and very well in a form.
- Sync with each negotiator's personal calendar: unavailability comes through by itself, and nobody books a viewing over a client lunch.
- A reminder two hours before the viewing, with the exact address and the negotiator's name. That is what avoids the second journey.
Frequently asked questions
What does an estate agent charge on a sale in the UK?
Around 1% to 1.8% of the sale price plus VAT for sole agency, and 2% to 3.5% for multiple agency, with fixed-fee and online models below that. Fees must be stated clearly and in writing before instruction. Set your own prices.
What do you need to trade as an estate agent in the UK?
No qualification at all — and that surprises people who have worked in France or Spain, where a licence is required. What is compulsory is registration, and trading without it is a criminal offence. You must belong to a government-approved redress scheme, either The Property Ombudsman or the Property Redress Scheme, under the Estate Agents Act 1979. You must register with HMRC for anti-money laundering supervision under the Money Laundering Regulations 2017, with customer due diligence on both buyer and seller. You must hold client money protection if you handle client money, and comply with the Consumer Protection from Unfair Trading Regulations 2008, which is where the material information disclosure rules for listings come from.
Can each negotiator have their own diary?
Yes, all visible in one place.
Can I let people book a valuation online?
Yes, as a separate service with its own duration and slots.
Can I ask questions before confirming a viewing?
Yes, with required custom fields.
How do I cut missed viewings?
With a reminder two hours before, and the qualification questions at booking.
Ready to simplify your bookings?
Create your account in minutes and let your clients book online starting today.
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