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Booking software for Climbing walls

Climbing slots with a capacity, instructed introductions, Saturday parties: three formats, one centre, and never overcrowded.

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The challenges facing climbing walls

  • The centre has a safe occupancy

    Beyond it, safety fails. Counting entries by hand on a Saturday afternoon does not work.

  • Instructed introductions

    They take an instructor and a section of wall, and they cannot overlap with open climbing slots.

  • Parties

    A group, a slot, a deposit, and a list of participants to collect beforehand.

  • Shoe and harness hire

    A finite stock, to be booked at the same time as the slot.

How Kagenda helps

  • The problem

    The centre has a safe occupancy

    With Kagenda

    Every session in one place, by day, week or month.

    One central calendar

  • The problem

    Instructed introductions

    With Kagenda

    Each service gets its own slots: some in the morning, others late in the day.

    Hours per service

  • The problem

    Parties

    With Kagenda

    Take a deposit at booking time and get paid online before the session.

    Deposits and payments

  • The problem

    Shoe and harness hire

    With Kagenda

    Ask your questions at booking time: reason, history, expectations.

    Custom fields

The features that matter to you

  • 24/7 online booking

    Clients book from your page, even while you are with someone else or closed.

  • One central calendar

    Every session in one place, by day, week or month.

  • Deposits and payments

    Take a deposit at booking time and get paid online before the session.

  • Custom fields

    Ask your questions at booking time: reason, history, expectations.

  • Hours per service

    Each service gets its own slots: some in the morning, others late in the day.

  • Client records

    History, preferences and follow-up notes gathered on one record per client.

  • Email notifications

    Confirmed, moved or cancelled — both you and the client are told.

  • Deposits and payments

    Take a deposit at booking time and get paid online before the session.

Practical guide: Climbing walls

  1. Declare the centre's capacity per slot: booking closes itself.
  2. Introductions as a separate service, taking an instructor and limited in number.
  3. A deposit on parties: that is a whole slot and a supervisor committed.
  4. A "number of participants and shoe sizes" field to get the kit ready before arrival.
  5. Open the Saturday slots first: they go weeks ahead.

Frequently asked questions

Can I cap the number of climbers per slot?

Yes, with a capacity per slot.

How do I manage a party?

As a service that takes an instructor and a slot together, with a deposit.

Can kit be booked at the same time?

Yes, as counted resources chosen with the slot.

Can I run several instructed sessions in parallel?

Yes, if you have the instructors: each is a resource.

What safety framework applies to a UK climbing wall?

Indoor walls sit outside the Adventure Activities Licensing scheme, which covers climbing on natural features, so the framework is the Health and Safety at Work etc. Act 1974 plus the industry standard. The Association of British Climbing Walls sets the operating benchmark, with BS EN 12572 for wall construction and annual inspection, and the British Mountaineering Council's participation statement is the basis of the registration and induction process every wall uses: climbers register, declare competence or are supervised, and the record is kept. Expect a written risk assessment, documented equipment inspection with retirement dates, staff trained to a recognised award for instructed sessions, and public liability insurance. Note that a registration form cannot exclude liability for negligence — the Unfair Contract Terms Act 1977 makes that void.

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