Services
Booking software for Phone repair shops
The customer declares their model and their fault when booking: the part is out of stock and on the bench before they push the door.
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The challenges facing phone repair shops
The part is not always in stock
The customer comes, leaves, and does not come back. Everything turns on what you know before they arrive.
Every repair has its own duration
Twenty minutes for a screen, two hours for a board under a microscope.
The shop and the bench at the same time
You are repairing, someone comes in, you stop, and the repair takes twice as long.
Quotes on the phone
Always the same questions, never the right answer without seeing the device.
How Kagenda helps
The problem
The part is not always in stock
With Kagenda
Ask your questions at booking time: reason, history, expectations.
Custom fields
The problem
Every repair has its own duration
With Kagenda
Each service gets its own slots: some in the morning, others late in the day.
Hours per service
The problem
The shop and the bench at the same time
With Kagenda
A gap held automatically, to breathe and write up your notes.
Buffer time between sessions
The problem
Quotes on the phone
With Kagenda
Clients book from your page, even while you are with someone else or closed.
24/7 online booking
The features that matter to you
24/7 online booking
Clients book from your page, even while you are with someone else or closed.
Custom fields
Ask your questions at booking time: reason, history, expectations.
Hours per service
Each service gets its own slots: some in the morning, others late in the day.
Buffer time between sessions
A gap held automatically, to breathe and write up your notes.
Automatic reminders
Texts and emails go out before every appointment, with nothing to remember.
Client records
History, preferences and follow-up notes gathered on one record per client.
One central calendar
Every session in one place, by day, week or month.
Deposits and payments
Take a deposit at booking time and get paid online before the session.
Practical guide: Phone repair shops
- A required "make, model, fault" field: it is the setting that prevents wasted journeys.
- One service per type of repair, with its real duration.
- Buffer time between appointments to absorb walk-ins.
- A text when the device is ready: that is what clears the shelf of uncollected repairs.
- A short, free "diagnostic" service for vague faults.
Frequently asked questions
Can I ask for the model before the appointment?
Yes, with required custom fields.
Can I have different durations?
Yes, each service carries its own.
Can I notify when the device is ready?
Yes, with an automatic message.
Can I take payment online?
Yes. It goes straight to your Stripe account, with no commission from Kagenda.
What obligations does a UK phone repair shop have?
Three, and the first is the one people underestimate. Data on a customer's device: the Computer Misuse Act 1990 makes unauthorised access to computer material a criminal offence, and authorisation extends only to what the repair requires — browsing photographs or messages is an offence, not curiosity. Take written consent for anything involving data transfer, and record what you accessed. Second, waste: batteries, screens and boards are covered by the WEEE and battery regulations, with take-back and treatment duties, and damaged lithium cells are hazardous waste with real fire risk in storage. Third, consumer law: the Consumer Rights Act 2015 requires reasonable care and skill, and your terms on uncollected items and data loss must be given before the work, not printed on the back of a ticket afterwards.
Ready to simplify your bookings?
Create your account in minutes and let your clients book online starting today.
No credit card · Ready in 5 minutes