Health
Booking software for Hearing aid dispensers
Six appointments in the first year for one fitting, and ten-minute adjustments to slot between hour-long assessments.
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The challenges facing hearing aid dispensers
A fitting is six appointments
Assessment, trial, adaptation, checks. The pathway goes in all at once or it gets lost on the way — and a patient lost on the way is an aid that ends up in a drawer.
Ten minutes and an hour in the same day
A quick adjustment does not occupy the same slot as a full assessment. Mixed without a rule, they leave twenty-minute holes that do not sell.
A forgotten annual review is a customer who changes provider
The check turns on a single message. Without it, the patient goes back to whichever centre writes to them first, and that is where the next aid gets bought.
The record lives for five years
Make, model, purchase date, successive settings, warranty. What is not on a record is in a filing cabinet, and a filing cabinet warns nobody.
The first appointment is rarely made by phone
Hearing goes slowly, and the call is precisely the step people put off. A page that books without talking to anyone gets them over it.
How Kagenda helps
The problem
A fitting is six appointments
With Kagenda
Book a whole course of sessions at once, one after another.
Recurring appointments
The problem
Ten minutes and an hour in the same day
With Kagenda
Each service gets its own slots: some in the morning, others late in the day.
Hours per service
The problem
A forgotten annual review is a customer who changes provider
With Kagenda
Texts and emails go out before every appointment, with nothing to remember.
Automatic reminders
The problem
The record lives for five years
With Kagenda
History, preferences and follow-up notes gathered on one record per client.
Client records
The problem
The first appointment is rarely made by phone
With Kagenda
Clients book from your page, even while you are with someone else or closed.
24/7 online booking
The features that matter to you
24/7 online booking
Clients book from your page, even while you are with someone else or closed.
One central calendar
Every session in one place, by day, week or month.
Recurring appointments
Book a whole course of sessions at once, one after another.
Automatic reminders
Texts and emails go out before every appointment, with nothing to remember.
Client records
History, preferences and follow-up notes gathered on one record per client.
Hours per service
Each service gets its own slots: some in the morning, others late in the day.
Email notifications
Confirmed, moved or cancelled — both you and the client are told.
Custom fields
Ask your questions at booking time: reason, history, expectations.
Practical guide: Hearing aid dispensers
- One service per stage: hearing assessment, trial, fitting, adjustment, annual review. They share neither duration nor place in the day.
- Group the short adjustments into dedicated windows. That is what stops a quarter of an hour eating an hour-long assessment.
- The first-year pathway booked at the trial, in one operation. The patient leaves with all six dates.
- The annual review scheduled on the record, with its reminder. It is the most profitable appointment in the trade and the easiest to forget.
- A "side fitted, make, purchase date" field: the station is ready before the patient sits down.
- Open the hearing assessment to online booking. It is the appointment people make on a Sunday evening, and never on the phone.
Frequently asked questions
How much does a hearing aid cost in the UK?
Privately, around £500 to £1,500 per aid and £1,000 to £3,000 for a pair, usually including the aftercare pathway. NHS hearing aids are provided free on loan. Set your own prices.
What do you need to dispense hearing aids in the UK?
Registration, and it is statutory. "Hearing aid dispenser" is a title protected by law: you must be registered with the Health and Care Professions Council, and using the title without registration is a criminal offence. Registration brings standards of proficiency, continuing professional development and fitness-to-practise jurisdiction. Two commercial points follow from consumer law rather than professional law. Hearing aids sold in someone's home are an off-premises contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which give a 14-day cancellation right with prescribed written notice — get this wrong and the period extends. And medical device rules apply to what you supply.
Can I book the whole fitting pathway in one go?
Yes, with recurring bookings: the patient leaves with all their dates.
How do I avoid holes between an adjustment and an assessment?
By grouping short adjustments into dedicated windows.
How do I make sure a patient's annual review is not forgotten?
By scheduling it twelve months ahead with its reminder.
Where do I find the history of a fitting?
In the client record, with the notes and custom fields you added.
Ready to simplify your bookings?
Create your account in minutes and let your clients book online starting today.
No credit card · Ready in 5 minutes